1. Introduction
RetainX LLC ("RetainX," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a customer retention audit, enquire about our services, or engage us for consulting and implementation services.
RetainX provides customer retention consulting, customer relationship strategy, and related business implementation services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular processing activities, we will obtain that consent as required.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide, including:
- Your name and business name.
- Email address and telephone number.
- Messages and communications sent through contact forms, email, WhatsApp, or other communication channels.
- Information submitted when requesting an audit or consulting service.
- Business information relevant to your customer retention challenges.
- Information required to establish, manage, and deliver client services.
- Feedback and other information you choose to provide.
Please avoid submitting sensitive personal information unless it is necessary for an agreed service and appropriate safeguards are in place.
2.2 Information Collected Automatically
When you visit our website, our hosting provider or website infrastructure may automatically collect technical information, including IP address, browser type and operating system, device information, pages visited and referring websites, dates and times of visits, and technical, diagnostic, and security logs. The information collected depends on the website's actual configuration and the services enabled.
2.3 Client and Customer Information
When providing consulting services, RetainX may process business records and customer-related information supplied or authorized by a client. This may include customer contact details, purchase or appointment history, communication records, preferences, and other information relevant to the agreed services.
We seek to limit the information we process to what is reasonably necessary for the relevant business purpose.
3. How We Use Information
We may use personal information to:
- Respond to enquiries and communicate with prospective clients.
- Review requests for customer retention audits.
- Understand business challenges and identify potential retention opportunities.
- Prepare recommendations and deliver consulting services.
- Implement agreed customer retention strategies and processes.
- Manage client relationships, projects, and service communications.
- Operate, maintain, secure, and improve our website.
- Diagnose technical issues and prevent misuse or unauthorized access.
- Maintain business and contractual records.
- Comply with legal obligations and establish, exercise, or defend legal claims.
We do not use information for purposes incompatible with the original purpose of collection unless permitted or required by applicable law.
4. Legal Basis for Processing
Where applicable privacy laws require a legal basis for processing personal information, we may rely on your consent; steps taken at your request before entering into a contract; performance of a contract; legitimate business interests where permitted by law; or compliance with legal obligations.
Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies for essential functionality, security, performance, or analytics, depending on the services enabled.
Where required by applicable law, we will provide appropriate notices and obtain consent before using technologies that require consent.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Service Providers and Information Sharing
We may share personal information with service providers where reasonably necessary to operate our business and deliver our services. These providers may include:
- Hostinger: website hosting and related infrastructure.
- GoHighLevel: customer relationship management, forms, communications, and consulting-service support, where applicable.
- Other technology providers, contractors, professional advisers, or service providers engaged for legitimate business purposes.
We may also disclose information when required by law, in response to valid legal requests, to protect rights or security, or in connection with a business transaction, subject to applicable legal requirements.
We do not sell personal information for monetary consideration as a business practice. Any additional disclosure required by applicable law concerning data sales, targeted advertising, or sharing will be addressed in accordance with that law.
7. Client Data and Consulting Services
Clients may provide RetainX with information about their own customers to enable the delivery of consulting or implementation services.
Depending on the engagement and applicable law, the client may determine the purposes and means of processing, while RetainX processes information to provide the agreed services.
Clients are responsible for ensuring that they have the necessary rights, permissions, notices, and lawful grounds to provide personal information to RetainX.
RetainX will handle client information in accordance with the agreed services, applicable contractual obligations, and applicable law. We will not knowingly use client customer lists for unrelated marketing without appropriate authorization.
Where required, RetainX and the client may enter into a separate data-processing agreement specifying their respective responsibilities, security measures, processing instructions, and other applicable obligations.
8. International Data Transfers
RetainX is organized in the United States and may use service providers or infrastructure located in other countries. Personal information may therefore be transferred to or accessed from countries other than the country where it was collected.
Where applicable law requires safeguards for international transfers, we will take the required steps.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including service delivery, business administration, security, dispute resolution, and legal or accounting obligations.
Retention periods depend on the type of information, its purpose, contractual requirements, and applicable law.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to lawful retention obligations and technical limitations.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure.
We encourage clients to provide only the information necessary for their agreed services and to use appropriate security controls when sharing or accessing customer information.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to personal information we hold about you; request correction or deletion; object to or request restrictions on certain processing; request a portable copy of certain information; withdraw consent where processing relies on consent; opt out of certain advertising-related data uses where applicable; or lodge a complaint with a relevant privacy regulator.
To submit a privacy request, email info@retainx.com.
We may need to verify your identity and clarify your request before responding. We will respond within the period required by applicable law. Certain information may be retained where a lawful exception applies.
12. Communications and Marketing
We may use your contact information to respond to enquiries, provide requested information, communicate about active projects, and manage our business relationship with you.
Where we send promotional communications, we will comply with applicable marketing and privacy laws. You may unsubscribe using an available unsubscribe mechanism or contact info@retainx.com to request that promotional communications stop.
Opting out of marketing does not prevent us from sending essential communications relating to an existing service, contractual obligation, or request.
13. Children's Privacy
Our website and consulting services are intended for business audiences and are not directed at children.
We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
14. Third-Party Websites and Services
Our website or communications may contain links to websites and services operated by third parties. Those third parties maintain their own privacy policies and practices. RetainX is not responsible for the privacy or security practices of independent third-party services.
Please review their policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
The latest version will be published on this page with an updated revision date. Where legally required, we will provide additional notice or obtain consent for material changes.
16. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact:
RetainX LLC
Email: info@retainx.com
Website: retainx.io
Our registered business address and any additional legally required business details will be provided where applicable once verified.
This Privacy Policy describes our intended privacy practices and does not replace rights or obligations established by applicable law.